GDPR & Privacy Policy

Effective date: May 12th 2025

At Inner Blossom Therapy, your privacy and trust are of the utmost importance. This privacy policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Munni
Website: www.innerblossomtherapy.co.uk

1. What Information We Collect

We may collect the following personal information when you contact us or engage in therapy:

  • Your name, contact details (email address, phone number)

  • Information you provide via our contact form or email

  • Brief details of your therapy needs or enquiries

  • Clinical notes (if you become a client), which may include sensitive health information

  • Appointment history and session records

  • Payment or invoicing information, where relevant

We will only collect information that is necessary and relevant to your care.

2. How We Use Your Information

Your personal data is used for the following purposes:

  • To respond to enquiries and manage bookings

  • To deliver psychological therapy safely and ethically

  • To maintain accurate clinical records

  • To comply with legal and regulatory requirements

  • For secure billing and administrative purposes

We do not use your data for marketing or advertising, and we will never sell your information to third parties.

3. Lawful Basis for Processing

Under GDPR, the lawful bases we rely on for processing this information are:

  • Consent – when you voluntarily provide information via the contact form

  • Contract – to provide and manage therapeutic services

  • Legal obligation – to meet legal and professional obligations

  • Vital interests – if information is needed to protect your life or another’s

  • Legitimate interests – for safe and effective therapy, with minimal impact on your rights

4. How Your Information Is Stored

All personal information is stored securely using encrypted, password-protected systems. Clinical notes are kept separately from contact information and stored in accordance with professional guidelines.

We retain therapy records for a minimum of 7 years in line with professional and legal requirements. After this period, records are securely destroyed.

5. Who We Share Your Data With

Your information is treated confidentially and will only be shared in the following exceptional circumstances:

  • Where required by law or court order

  • If there is a serious risk of harm to you or others

  • With your GP or other professionals, but only with your explicit consent

We may use third-party tools (e.g., practice management software or secure video platforms) that are GDPR-compliant, solely for the delivery and administration of therapy.

6. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request the deletion of your data (subject to legal requirements)

  • Object to or restrict processing of your data

  • Request a copy of your data in a portable format

If you wish to exercise any of these rights, please contact Munni at:
Email: info@innerblossomtherapy.co.uk
Phone: 01184050348

7. Cookies and Website Analytics

This website may use minimal cookies to ensure functionality or collect anonymous usage data. You can control cookie preferences through your browser settings.

8. Changes to This Privacy Policy

This policy may be updated from time to time. The latest version will always be available on our website.

9. Complaints or Concerns

If you have concerns about how your data is handled, please contact Munni directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113